In these terms and conditions, “we” “us” and “our” refers to Crown Clinic. Your access to and use of all content on this website is provided subject to the following terms and conditions.

We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.


  1. We reserve the right to prevent you using this website at any time if you breach these terms and conditions. Our information is intended to be used by registered users within Australia only.


  1. When you visit our website, we give you a limited license to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  4. The license to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The license also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.


  1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  2. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.


  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.
  2. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a license to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
  3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
  4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.


  1. The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.
  2. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.
  3. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
  4. We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
  5. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.


  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.


  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


  1. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


  1. We undertake to take all due care with any information including comments which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed here.


  1. Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased, and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.


  1. We deliver products using Australia Post standard delivery.  Shipping costs within Australia are a flat rate of $9.95 and will be added to the order total before checkout.  International shipping costs are influenced by the size and weight of the product and your location outside of Australia. Exact international shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days. Shipping times are estimated at between 2 and 5 business days within Australia depending on your location.


  1. Faulty Items or Incorrectly Sent Items – An item can be returned for a refund in the following circumstances ONLY: If an item is faulty; has been damaged during transit; does not match the purpose described or is not as described in product description and/or an item has been sent to you incorrectly (i.e., which you did not order) AND has been returned to us strictly following the process below.
  1. Returns Process – For us to be able to accept and process your return please ensure you adhere to the following:
  • Please contact our office on 02 9134 4788 within 14 days of placing your order to notify us and to ensure the correct returns process is followed.
  • You must have the original receipt.

If you are posting your faulty or incorrect goods back to us, we will pay the postage however we advise you to use the same packaging we sent your original order in for any returns. Should we receive returned goods which are damaged in transit back to us we are unable to process the refund.

  1. Posting Your Returns
  • Return items should be sent by registered* post to:
  • The Crown Clinic – Customer Returns
  • Level 14, 185 Macquarie Street, Sydney NSW 2000
  • *We recommend you send your return items via registered post as we do not take responsibility for return items that are lost due to being unregistered.
  1. Method of Refund Once we have received your returns, we will process your refund within 48 hours (business). We will refund in the same method as the purchase was made.
  1. Note Due to State Health regulation laws general medicines & prescriptions including any preparation that is taken orally cannot be returned or refunded.  This is because once the product has been dispatched, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.  Similarly, returns and/or refunds of “Special Orders” will not be accepted these include (but are not limited to); large quantities (i.e., those consider greater than the average consumer quantities) and wholesaler purchases.
  1. The Crown Clinic will not accept a return nor grant a refund for any “change of mind” purchases.


  1. We do not warrant that this website will be available at all times or at any time. Users acknowledge that the website may be unavailable for a number of reasons, including due to matters beyond our control.  You agree that we have no responsibility or liability to you or any other person in respect of any claims arising from this website not being available. We do not warrant that users’ access to the website will meet any particular performance criteria.


  1. From time to time some items shown on this website may be out of stock. In such times, please call our call centre and leave your details so as they can advise when the product is back in stock.


  1. To the maximum extent permissible by law, and subject to the provisions of the Competition and Consumer Act 2010 (Cth), we will not be liable in respect of any loss or damage, however caused, to any person or property arising from access to, or use of, this website or the information on this website.  If we are found to be liable, our liability will be limited to the cost of supplying information again.  User obligations You must not:
  • use the website in breach any laws or infringe any third party’s rights or post to or transmit via this website anything which interferes with other users of this website;
  • knowingly transmit any viruses or similar disabling or malicious code to this website;
  • make any fraudulent enquiries or requests via the website;
  • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may defame or offends any person;
  • interfere with or restrict the operation of this website;
  • violate the security of any computer or other network or engage in illegal conduct via or through the use of this website; or
  • otherwise use the website except in accordance with these terms and conditions.


  1. We may change these terms and conditions from time to time. Any amendment will be effective immediately. Your continued use of the website after any change becomes effective constitutes your agreement to the new terms and conditions.

Any surgical or invasive procedure carries risks. Before proceeding, you should seek the opinion of an appropriately qualified health practitioner.

©2023 Karstup Pty Ltd, trading
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